Criterion A

1. Documenting the consultation

In Criterion A what documentation should the student provide to show consultation with the client?

From the IB Forum:
"Consultation with the client can take many forms i.e. "A written record of an interview either as a summary or transcript, a sound file, a video or an exchange of emails that may be supported by a questionnaire, providing evidence of the initial consultation with client." [Guide]. There is no word count associated with this. 

In the case of exchange of emails include a descriptive title/explanation then copy (perhaps a screen shot) each email in chronological order, making sure that all parts are included (date etc). The moderator would need to actually sight these emails in their original format. If there is a questionnaire then this should also be included. 

In the case of a sound file or video then this document could include the details such as description, place, time of the recorded interview with very clear details about how to access the sound file or video. This file would need to be included on the student's CD. It would be important that it was saved in a format accessible to moderators. 

According to the Guide this would be sufficient but, since the sound/video could be in any language and the quality may not be good, students are advised to include a summary of the key points. A full transcript of the sound/video is not needed"

2. Finding a client

The first step of the initial investigation is to find a client. Most clients for the Internal Assessment are either from the student's family or school community. Clients must be 18 years of age or older. If a client is chosen who is younger than 18, the ITGS student must find an adult who will be present for all consultations and sign all necessary forms.

You must find a client first! Students sometimes think about the product before considering a client. 


I have always wanted to make a website about ______.


I am going to talk to my client about their problem and what IT product they require as a solution.

3. Tips and Tricks

There are two parts to the investigation - the interview transcript/summary and the analysis.

An audio recording may also be submitted. 

The analysis of the interview is extended writing and should be between 200-250 words.


Common Mistake #1:

One of the most frequent problems with Criterion A is the student making reference to information that is not included in the interview. This often happens when the client is a family member and the student draws on prior knowledge of the client. For example, a student whose client is his mother writes, "My mother is not very good with technology and can never keep her pdfs of recipes organized."

Fix #1:

Prepare interview questions as if you were interviewing a client who you are meeting with for the first time. For open-ended questions, have follow up questions that get more information from the client: "You say you have difficulty organizing your files. Can you tell me more about that? What have you already tried to solve this problem?"

Common Mistake #2:

The consultation with the client is referred to in general, but there is not a cited reference to the consultation with the client.

Fix #2:

In your analysis, quote your client! Use the quote to support an argument or claim that you make in your analysis. In the Kieth Findlater Exemplar (Investigation document), note how the student writes:

As Kieth states in his interview, "..."

Elma Ninja